Q1. If my refund gets validated, how and when will I get reimbursed?
Refund process begins after we have completed evaluating your returned product. The quality evaluation process may take up to 2 days from the date we receive the returned product. We will send you an email notification once return examination is completed.
What do I get and when?
Once refund claim gets validated choose any of the following option below …
- Shopping Voucher: 1-2 business days
- Bank Transfer: 3-4 business days
- EasyPaisa Transfer: 3-4 business days
- Replacement: 4-5 business days
Important Note: We are not responsible for the product returning charges paid by you to the courier, if the returning conditions are proven invalid.
Q2. If my returned product is invalidated for return, how am I informed?
If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Note: We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days.
Q3. I have bought an item on promotion or with a voucher. What amount will you refund me?
For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
For example: If you purchased an item on sale for Rs. 1000 and its original value was Rs. 1500, we will refund you Rs. 1000.
Q4. May I request a replacement rather than refund?
If you prefer to replace your product, just let Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can also use it to buy a similar product on Boorak.com.pk yourself.
Q5. What makes boorak.com.pk different from other ecommerce shops?
- We prefer buyer satisfaction over business.
- No compromise on quality and services
- Wish for long lasting relation and trust.